The Buyer is obliged to file a claim with the Seller without undue delay after discovering a defect. If the claim is made in writing or electronically, the Buyer must provide their contact details, a description of the defect, and the requested method of handling the claim.
The Buyer shall assert rights arising from defective performance with the Seller at the address of the Seller’s branch where acceptance of the claim is possible given the range of goods sold.
The Buyer must prove the purchase of the goods (preferably by a proof of purchase). The time limit for handling the claim begins when the goods are handed over or delivered to the Seller. The goods must be packed in suitable packaging during transport to prevent damage and must be clean and complete.
The Seller shall handle the claim, including defect removal, without undue delay, but no later than 30 days from the date of its submission, unless a longer period is agreed in writing with the Buyer.

Detailed information on the procedure for claims, returns, or exchanges can be found on the Returns page.

The bikes available in our store or from our suppliers are only in the sizes listed on the website. Unfortunately, we are unable to obtain other sizes. It may also happen that you order a size that sells out before we can update the stock status. In such a case, we will contact you to agree on the next steps.

A detailed procedure for returning or exchanging goods can be found on the Returns page.

Terms and Conditions – WITHDRAWAL FROM THE PURCHASE CONTRACT

1. The Buyer acknowledges that, pursuant to Section 1837 of the Civil Code, it is not possible, among other things, to withdraw from a purchase contract for the supply of goods that have been customized according to the Buyer’s wishes or for the Buyer’s person; from a contract for goods that are perishable or goods that, after delivery, have been irreversibly mixed with other goods; from a contract for goods in sealed packaging which the consumer has removed and which cannot be returned for hygienic reasons; and from a contract for the supply of audio or video recordings or computer software if the original packaging has been breached.
2. Unless it is a case referred to in paragraph 1 or another case in which withdrawal from the purchase contract is not possible, the Buyer has the right, in accordance with Section 1829(1) of the Civil Code, to withdraw from the purchase contract within fourteen (14) days of receiving the goods. The withdrawal notice must be sent to the Seller within this period. The Buyer may send the notice of withdrawal, among other means, to the Seller’s business address or email address at obchod@axit.cz. To facilitate communication, it is advisable to include the purchase date or invoice and order number, bank account details, and the chosen method of return in the withdrawal notice.
3. In the event of withdrawal from the purchase contract pursuant to paragraph 2 of these Terms and Conditions, the purchase contract is cancelled from the beginning. The goods must be returned to the Seller within fourteen (14) days of withdrawal from the contract. If the Buyer withdraws from the purchase contract, the Buyer shall bear the cost of returning the goods to the Seller, even in cases where the goods cannot be returned by standard postal means.
   In the event of withdrawal, the Seller shall return to the Buyer all payments received within fourteen (14) days from the Buyer’s withdrawal, using the same payment method as used by the Buyer. The Seller is also entitled to return the payment when the goods are returned by the Buyer or in another way if agreed with the Buyer and no additional costs arise for the Buyer. The Seller is not obliged to refund the payment before receiving the returned goods or proof that the goods have been dispatched.
4. The Buyer is obliged to send or hand over the purchased goods to the Seller no later than within fourteen (14) days. The goods must be returned to the Seller (not by cash on delivery), complete, preferably in their original packaging, and must not show signs of wear or damage. The Buyer bears the cost of returning the goods. If the returned goods are damaged due to the Buyer’s breach of obligations, the Seller has the right to claim compensation for the reduction in the value of the goods and set it off against the refund amount. A completed return form must be attached to the returned goods; this form can be downloaded from our website.

We give maximum attention to every bike we ship. Before dispatch, our mechanics assemble, adjust, and test each bike. Then, the bikes are partially disassembled, carefully protected with packaging materials, and placed back into a box for shipping. After receiving your package, simply follow these easy steps and you’ll be ready to ride. To make setting up your new bike easier, we’ve prepared several illustrated guides:

• how to assemble a mountain bike
• how to assemble a trekking bike
• how to assemble a road bike
• how to assemble a BMX bike
• how to assemble a kids’ bike

We sincerely apologize for this situation, but it can occasionally happen. Please proceed as you would for a return or claim — see the Returns page for instructions. We will do our best to resolve the issue as quickly as possible and send you the correct item.

If your order was placed with cash on delivery, please contact us and we will adjust the order contents. However, if you paid via PayPal, credit card, or bank transfer (the payment has already been sent), please contact us — the best solution is to cancel the entire order, refund the amount, and let you place a new order.

If your order is still marked as “Processing” or “Claim,” the points have not yet been added to your account. They will be credited once your order is fully completed and marked as “Shipped.” Of course, you must also be a registered customer.

If you were unable to complete the online (card) payment, please contact us by email and include your order number. We can change the payment method to bank transfer, or send your order cash on delivery (COD).

Due to the high number of requests for order merging, adding items to existing orders, and the complications this causes, we are unfortunately unable to accommodate such requests. Please place a new order instead.

No, the warranty remains valid even without the warranty inspection. However, we recommend that after about one month of riding or approximately 200 km, you have your bike checked at a local service shop. The components may “settle in” and require adjustment, tightening, and inspection.

In addition to personal pickup in Náchod, we offer delivery services via Česká pošta (Czech Post), GLS, and PPL. Česká pošta needs no introduction. With GLS and PPL, you can choose from several options that make delivery more convenient:

• You can easily have your parcel delivered to your workplace (in this case, the driver usually will not contact you and will deliver the package directly to the company address you provided).
• If delivery is to a private address, the driver will contact you by phone before delivery to inform you about the time and method of delivery (we will provide the carrier with the phone number stated in your order).
• For selected larger cities, PPL also offers an evening delivery option.

The shipping cost depends on the selected delivery method and the destination country. A current overview of the carriers we cooperate with, available delivery options, and shipping prices can be found on the Shipping Prices page.

Cash-on-delivery payment does not affect the shipping cost. We do not charge any packaging fees. 

Specialized Gloves – Men’s

Specialized Gloves – Women’s

How to measure correctly...

<img src="/userfiles/image/spesl_mereni_ruky.jpg" alt="how to measure hand size for gloves" width="566" height

For easier orientation among different shoe size markings, here is a general size conversion chart.

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Each discount coupon or gift voucher has its own unique code. You can apply the discount coupon or gift voucher in the shopping cart by checking the "Discount Coupon" box (1), entering your unique code in the field (2), and clicking the "Submit" button (3).

The shipping cost depends on the selected delivery method and the destination country.
A current overview of the carriers we work with, available delivery options, and shipping rates can be found on the Shipping Prices page.

Yes, all prices listed in our store include VAT — this applies to both goods and shipping.

For VAT-registered customers wishing to purchase goods with 0% VAT, it is necessary to send a copy of the VAT registration certificate in advance to our contact email. Without this documentation, we cannot ship goods excluding VAT.

The base currency of the Axit online store is the Czech koruna (CZK). If you wish to shop in EUR, click on the Slovak or English flag, and prices will be displayed in EUR. Your order will then be processed and completed in this currency.