What is your inquiry about??
Complaints and returns of goodsDeliveryGeneral InquiriesInternational salesOrdersPrices and discountsProduct sizes
I ordered something wrong, what should I do?
If your order was placed with cash on delivery, please contact us and we will adjust the order contents. However, if you paid via PayPal, credit card, or bank transfer (the payment has already been sent), please contact us — the best solution is to cancel the entire order, refund the amount, and let you place a new order.
My loyalty points were not credited, why?
If your order is still marked as “Processing” or “Claim,” the points have not yet been added to your account. They will be credited once your order is fully completed and marked as “Shipped.” Of course, you must also be a registered customer.
I was unable to send my online payment, what should I do?
If you were unable to complete the online (card) payment, please contact us by email and include your order number. We can change the payment method to bank transfer, or send your order cash on delivery (COD).
I forgot to order something, can you add it to my order?
Due to the high number of requests for order merging, adding items to existing orders, and the complications this causes, we are unfortunately unable to accommodate such requests. Please place a new order instead.
