What is your inquiry about??
Complaints and returns of goodsDeliveryGeneral InquiriesInternational salesOrdersPrices and discountsProduct sizes
I chose a bike from you, but you do not have the size I need. Can you get it for me?
The bikes available in our store or from our suppliers are only in the sizes listed on the website. Unfortunately, we are unable to obtain other sizes. It may also happen that you order a size that sells out before we can update the stock status. In such a case, we will contact you to agree on the next steps.
In what condition are the bikes shipped?
We give maximum attention to every bike we ship. Before dispatch, our mechanics assemble, adjust, and test each bike. Then, the bikes are partially disassembled, carefully protected with packaging materials, and placed back into a box for shipping. After receiving your package, simply follow these easy steps and you’ll be ready to ride. To make setting up your new bike easier, we’ve prepared several illustrated guides:
Is a warranty inspection of the bike necessary for the warranty to be valid?
No, the warranty remains valid even without the warranty inspection. However, we recommend that after about one month of riding or approximately 200 km, you have your bike checked at a local service shop. The components may “settle in” and require adjustment, tightening, and inspection.
